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Grating Error NIRS DS 2500

rega anggraini's picture
Forums: 

Dear All,

 

Maybe someone has the same experience as our Nirs DS 2500. Fail diasnostic instruments.

Does anyone have a solution?

 

Thanks,

Rega

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nancy's picture

You need to contact Foss directly or your local Service Engineer.  It sometimes means the grating is stuck or the spectrometer is going bad.  Foss likes to have a record of problems that people are having to streamline support and monitor instrument issues.

ianm's picture

Howard Mark concurs:

I agree with Nancy. If they contact Foss service Dep't, they may be able to:

 

a) interpret the error printouts

b) talk them through some more detailed tests

c) in any case, a fix will undoubtedly require a service call, so they'll have to contact Foss in the end; might as well save time and do it right away.