ISIscan NOVA Startup Failed NIRS DS 2500 F

rega anggraini's picture

Dear All,

My computer reinstalled windows 10.
Then I installed "ISIscan NOVA DS2500 WithPrereq Installer" according to the instructions with non-active : virus protection, firewall, and User Account Control Settings. Instalation is succes.

But when I opened "ISIscan NOVA" there was a statement "ISIscan NOVA Startup Failed NIRS" (Picture 1) and the status in the service scan was not running only starting (Picture 2).

Can you share problem solving for this ?

Thank you so much for your help.

Best Regards, 
Rega Anggraini

Uploaded Images: 
Richard Jackson's picture

Foss couldn't give you a solution?

rega anggraini's picture


the solution from them, i had to reinstall windows again :(

bengtn's picture


Foss should be able to help, if not the most common problem is that you have installed the program without "Run as admionistrator" so the program don't have the rights to start the database.

Uninstalling the SQL database is complicated that is probably why the recommendation was to re-install windows.



rega anggraini's picture


i did "Run as administrator". is it possible that my Windows is not original can also have an effect ? because I did reinstall windows in a new service place. and I didn't know whether it is original windows or not.

sabki's picture

Hi Rega,

I think you need re-install the original windows 10 (license) to your PC and than you will easy to install the software ISIscan NOVA DS2500. If you still have problem please contact vendor : PT.Metrohm Indonesia as representative. Did you buy the NIR DS2500 with PT. Metrohm Indonesia or directly manufacture other country?

Thank You





ronaldSP's picture

Dear Rega

Windows 10 tidak asli tidak berpengaruh.

Coba ganti time pada komputer menjadi US.

Anda juga dapat menghubungi teknisi FOSS

[email protected]

Best Regards

Ronald SP

rega anggraini's picture

Hi RonaldSP,

Timenya saya pakai US. Saya komunikasikan dengan Foss yang biasa membantu permasalahan kami dikasih saran untuk instal ulang windows☹

JohanG's picture

If you are computer literate enough, you can try this or else ask your IT guy to do it.

The problem is Windows does not allow enough time and sometimes it reaches timeout before the service starts. A small edit on the registry can sort this out.


JohanG's picture

Uploaded screenshot of required setting

Uploaded Images: 
rega anggraini's picture

Hi JohanG,


I cant find "ServicesPipeTimeout" on my computer.

Can you explain about that?




Uploaded Images: 
JohanG's picture

Then best ask your IT person to look at it and create one if neccesary.

rega anggraini's picture

Hi, JohanG

I have done according to your instructions but I did not find the solution :(